All Hours Plumbing, Drain Cleaning, & Electrical LLC

Short - They charged us $400 for a Sat trip charge ($150 at most) to replace a capacitor part that I later found out only costs $35! That is a 715% markup! No response from several requests for a manager to call us. Pictures are of the box of his replacement and the original part, (capacitor) that went out. Full - Aug 26th we called All Hours Plumbing, Heating and Cooling to have them come look at our AC because it wasn't blowing cold air. We're were told the trip charge was $59 which would be applied to any service done. The technician looked over the outside unit and told us that the compressor was running hard which blew out a capacitor. I asked him if he could fix it and he said he wasn't sure if he had one but he'd go check. When he came back in he said he did and he could replace it today with a total of $400. I was shocked because it was so much and he said it was mostly the part. He showed me where it was on the unit and that it might go out again because the compressor was going out and running hard. I reluctantly paid the bill with a credit card for $400 and signed that he did the work. He never gave me a receipt or asked for an email address to send it to. He asked where our garbage can was outside and because it was inside the fence I just told him that I would throw the old part away. A couple hours after he left I decided to see if I could get a spare one in case it went out again and found out that it was a $20-$35 part! I can understand that there is labor to replace it and a same day trip but this is criminal! Even if the trip and labor charge was $150, for a Sat call, they still charged me $250 for the part! I would have never found out if I hadn't tried to order another part because he said this one may not last. We have tried to contact a manager or anyone several times regarding this and have never gotten a response. Maybe this review will get some sort of response. They have our contact information, they just choose not to contact us back because of the embarrassment of ripping me off.

Alejandro arrived on time and went above and beyond for us. After he found out we were new home owners, he took the time to educate me on the ins and outs of the plumbing workflow of our home. He was able to fix our issue quickly and provide quotes for a number of issues he found in the home. With no pressure to buy. Highly recommended this company.

Tl;dr, they made incorrect recommendations which damaged our pipes and gave us quotes more than three times higher than competitors. We had water backing up from our main line into our basement laundry room. Called all hours since it was late at night before we were about to leave for a trip and they came the same night (speedy service, to their credit). The friendly plumber recommended either augering or hyrdojet to clear out the obstruction with scoping to see what’s blocking it and if any other repairs are needed. We were encouraged to do the hydrojetting ($1500) over the auger ($700) since they told us it would be safer for our pipes and less likely to damage them. We had them hydrojet the main line which did improve the water level for a couple days, and they found more extensive root damage and offset pipes and told us they’d come back to do a full quote. In the meantime, our toilet downstairs backed up and we had sewer water in our bathroom downstairs. They came back to see what happened and found that rust had flaked off of our cast iron pipes due to the hydrojetting. They recommended descaling our pipes to clear out the flakes, enamel coating them to prevent recurrence, and a “bubble” main line repair (basically lining the inside of the pipe that was damaged). All told they quoted us at 40k (not including the 1500 we already spent on the hydrojet). They offered us 10% off bringing it to 36k. After some calls to get other quotes we learned the following: -they never should have hydrojetted our cast iron pipes because the high pressure tends to cause the flaking off we experienced -the enamel coating they recommended (to the tune of 15k) is not necessary since descaling is all the interior pipes need -replacing the exterior pipe was recommended since the “bubble” fix occupies more space in an already narrow pipe which would make us more prone to blockages in the future -we went with a competitor whose quote to descale the interior pipes and completely replace the exterior pipes was $11,400 compared to their 36k. One other plumber would match the 11,400 and another quoted us at 13k. I imagine these guys are good for a clogged toilet in the middle of the night, but I do not recommend them for more extensive repairs. They were over three times the cost of competitors and they made bad recommendations for our home. True Trenchless is the place we chose instead. Update: after hearing about our negative experience, they reimbursed us $700.

Was charged $575 for faucet reinstall . When I asked Patch Karr, why its so expensive, he said its because what they charge and it will probably be even more expensive starting next week. It took them a little less than an hour from identifying the issue to reinstalling the faucet. $575 was after they applied their $50 coupon and this was just for labor without any parts. Do not recommend.

I called on a Thursday and scheduled the next day to repair leaking service valve to a toilet. Service person was good, but diagnosis of problem seemed random. He recommended everything from replacing the entire toilet to simply repairing valve and internal workings. Toilet like new so I chose to just repair. Shocked at the highly inflated price of $370 for parts and 11/2 hours labor. Plus it was Friday, I’d already taken time off to be home, he didn’t have all parts, and I felt locked in because of time restraints to accept price and move forward. Had similar repair By same co. on another toilet a couple yrs prior at half the price. Service man stated it was higher price because work is quartered for a yr. Also, asked for invoice and he said he would email it to me,but never received. I’ll be looking for a new plumbing service.

Trevor Mrvich was very prompt and professional in our service of replacing a new regulator valve. Prices were competitive and even when he had a family emergency, insisted on finishing our job and it works wonderful. Cheers.

I strongly do not recommend this company. We have an annual service contract so you'd think the service and pricing would at least be decent. They gave me a $275 quote to clear a bathroom sink that was plugged (another local company came out later the same day and charged me $82). The other company also said that work should never be over $100, All Hours was nearly 300% higher and we pay them for an annual service contract! The technician was also very arrogant and had a bad attitude. No thank you, cancel.

John White was amazing and professional. Came out and figured out the problem and had a new toilet installed within the hour!! All hours has done a bunch of work for me over the years fireplace, sub pumps, HVAC and have always been great to work with!